Quality management plays the most important role in ensuring that businesses can produce and provide products and services of sufficient quality to keep customers loyal. Understanding the importance of this, the article below SSG will provide all necessary information about product quality management processincluding setup, methods, and governance principles.
What is the definition of product quality management process?
Product quality management process represents all the activities a business undertakes in the production and delivery of products and services, with the aim of meeting customer expectations in a cost-effective manner. The term “quality” is subjective because each customer has different evaluation criteria for usefulness.
However, there are overall factors that businesses can rely on to evaluate quality, including:
- Performance: Does your product or service quickly and smoothly solve a customer problem?
- Features: What special features does your product or service have that appeal to buyers?
- Technical specifications: Do the product's design and operating characteristics meet the correct safety standards?
- Reliability or durability: How long is the product's functional life or usage period?
The main components of the product quality management process include:
The key components of the quality management process include quality planning, quality assurance, quality control, and the quality improvement process:
Quality planning:
- Quality planning helps businesses determine goals, means, resources and measures to optimally complete products. The duties of the quality planner include:
- Market research, determine customer needs and quality requirements.
- Agree management goals and policies with the board of directors.
- Communicate planning results to implementation departments.
Quality Assurance (QA – Quality Assurance):
- Quality assurance prevents the occurrence of errors and defects during production, and ensures that the product or service meets quality requirements. The main work of the QA department includes:
- Build a quality management process system according to international standards.
- Evaluate the quality management system on a quarterly and annual basis.
- Research and apply new quality standards.
- Participate in implementing and monitoring process application and recommending improvements.
Quality Control (QC – Quality Control):
- Quality control occurs when a business evaluates the quality of every factor involved in production. The QC process includes 3 main steps:
- Control input quality.
- Production quality control.
- Control output quality.
SSG – Providing product quality control systems: Support monitoring and controlling product quality by using barcodes to process information.
Capable of detecting and identifying many types of errors and defects such as missing components, wrong sizes, shapes, misalignments, scratches, stains, and more. Through scanning barcodethe system helps managers control product quality before they leave the factory.
The quality control system includes the following components:
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Input data registration machine: Record information about input materials to create a data foundation for the quality control process.
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Output product quality inspection machine: Conducts quality inspection of products before they are put into the packaging process.
If you want to learn more about the product quality control system, please contact hotline 090.818.4188 for direct consultation.
Continuous Improvement Process (CIP or CI – Continuous Improvement):
- Continuous improvement is an ongoing effort to improve a product, service, or process. It helps businesses achieve long-term sales and profit growth. Leaders can choose between two approaches: gradual improvement or leapfrog innovation.
Learn 7 principles when managing quality
Principle 1: Customer-oriented
This important principle ensures that an organization has the ability to fully meet, and even exceed, customer expectations. Customers are considered the core element in all business activities, and businesses will find it difficult to survive if they do not bring value to customers. Customer-focused activities include:
- Orienting business goals to create value for customers.
- Research the market to identify customer needs, listen to feedback and understand specific market requirements.
- Build relationships and customer connection channels to proactively listen to opinions and feedback.
- Monitor and measure customer satisfaction levels to handle and resolve issues promptly.
- Create quality products and services that meet standards.
Principle 2: Leadership
Key leadership is important to ensure maximum performance of the seven quality management principles. Leaders need to build a direction with consistency between goals and mission implementation, and build a long-term vision. ISO management will not be effective if the policy is not specifically and clearly oriented. Specific tasks of leadership include:
- Internal communication about mission, vision, business strategy and related policies.
- Build a positive and fair corporate culture.
- Encourage contributions and improvements from members.
- Praise positive contributions and high dedication.
Principle 3: Everyone's participation
The cooperation and consensus of all members is the key to ensuring the process runs smoothly and effectively. To do this, businesses need to:
- Cooperate between departments so that members can properly perceive their capabilities and have the opportunity to be recognized.
- Divide roles and responsibilities for each department and employee.
- Build a good environment for employees to develop their abilities and qualities.
- Building an ISO quality management system with cooperation and connection between departments.
Principle 4: Process approach
Ensuring optimal efficiency in the output of each process is the goal of this principle. Clearly established processes to allocate human resources appropriately and save time and waste. Tasks that need to be performed include:
- Make a detailed plan and task list to achieve your goals.
- Set the scope of impact for each process.
- Evaluate performance using quality management tools.
- Forecast risks and plan solutions when problems occur.
- Determine the role of the quality control specialist.
Principle 5: Improvement
Innovation is the key to sustain and grow in a competitive business environment. Businesses can improve in many different aspects, including management policies, business operations, processes, equipment, technology, and human resources. Improvement work requires:
- Inspire members' contributions and listen to creative ideas.
- Make improvement plans applicable to each specific process.
- Take appropriate corrective measures based on performance evaluation.
- Based on necessary needs to avoid wasting time and effort.
- Develop regular training programs to improve employees' skills and innovation spirit.
- Reward valuable contributions and effective application.
Principle 6: Make decisions based on evidence
Before making a decision on punishment or discipline, it is necessary to carefully consider the causes and errors leading to this situation. Decisions should only be made when there is clear and convincing evidence. Implementation steps include:
- Update data regularly and regularly as a basis for decisions.
- Ensure data collection is performed with accuracy and reliability.
- Unified document system and records are stored accurately and completely.
- Make decisions based on evidence and evaluate effectiveness.
Principle 7: Manage relationships
The final step in the seven principles of quality management requires the effective promotion of positive relationships both inside and outside the organization. Implementation steps include:
- Build and maintain good relationships with partners and suppliers.
- Maintain voluntary cooperation and enhance the exchange of information and interests.
- Promote long-term cooperation and improve quality management methods.
- Build a cohesive environment and support cooperation between departments and members.
Product quality management process plays an extremely important role when bringing the highest satisfaction and prestige to businesses. Modern customers increasingly value product and service quality more than price. Therefore, businesses should also make timely adjustments and upgrade the quality of products and services to continue to survive and develop.
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